Update From Ribera Salud, Spain
The health and safety of our members, employees, and communities is our uncompromising priority.
Centene has been working in close partnership with medical professionals, the Centers for Disease Control (CDC), the World Health Organization (WHO), and other government agencies to serve and protect patients during the COVID-19 outbreak, including ensuring that our members and providers have the most up-to-date information to protect themselves and their families from the virus. We are committed to protecting our communities during the outbreak.
Company leadership, our business resilience teams, and representatives from across our businesses are engaging daily to monitor the situation as it evolves and are taking measures to keep employees safe, minimize the risk of exposure to COVID-19, and ensure that we can continue to provide the services that our members rely on for their health and well-being.
Member Cost-Sharing Waived
Centene will cover COVID-19 testing and screening services for Medicaid, Medicare and Marketplace members and is waiving all associated member cost share amounts for COVID-19 testing and screening. To ensure that these members receive the care they need as quickly as possible, the company will not require prior authorization, prior certification, prior notification or step therapy protocols for these services.
We also support the administration's guidance to provide more flexibility to Medicare Advantage and Part D plans. The specific guidance includes:
- Waiving cost-sharing for COVID-19 tests
- Waiving cost-sharing for COVID-19 treatments in doctor's offices or emergency rooms and services delivered via telehealth
- Removing prior authorizations requirements for COVID-19 related services
- Allowing early prescription refills
- Relaxing restrictions on home or mail delivery of prescription drugs
- Expanding access to certain telehealth services
While government agencies work to learn more about how this illness is transmitted and treated, we are implementing practices and guidance to keep our members, employees, and our communities healthy, while continuing to provide high-quality healthcare and continuity of care to underserved and vulnerable populations and honoring our dedication to those that we serve.
As the situation evolves, we continue to develop recommendations and tools to assist local providers with information around coverage for COVID-19 testing, treatment, and care, and other pertinent communication.
Preventing the Spread of Coronavirus Disease
Centene recommends following the guidelines issued by local health authorities, the U.S. Centers for Disease Control and Prevention, and the World Health Organization.
We all have a role to play in protecting our communities and families from the spread of coronavirus. It is similar to other communicable viruses. You can also follow these tips to prevent infection:
- Wash your hands thoroughly and frequently. Use soap and water for at least 20 seconds.
- Use an alcohol-based hand sanitizing rub (must contain at least 60 percent alcohol).
- Cover your mouth when you cough or sneeze by coughing/sneezing into your elbow.
- Promptly dispose of tissues in a wastebasket after use.
- Clean public surfaces thoroughly.
- Stay home when you are sick.
- Avoid shaking hands.
- Avoid close contact with people who are sick.
- Get a flu vaccine.
Take steps to lower your risk of getting sick with COVID-19. Here are some tips on protecting yourself and others.